Terms and Conditions
Registration
Registration for training services must be completed and confirmed prior to the commencement of the program. The student will receive a confirmation email upon registration. Credit card payment or notification of preferred billing method is expected at the time of registration.
Payment Options
Essential Assets Group has flexible payment options. We accept all major credit cards -- Visa, MasterCard, American Express, Discover -- as well as U.S. Government Purchase Cards and orders in agreement with FAR Part 13: Simplified Acquisition Procedures (up to the $250,000 threshold). Payment acknowledges acceptance of our Terms and Conditions.
Travel Accommodations and Transportation
All travel, lodging, and transportation is at the student's own expense. Essential Assets Group does not reimburse for travel, accommodations, and transportation expenses.
Substitutions and Cancellations
Essential Assets Group understand that schedules may change. Substitutions are always welcome up to the start of class with prior written notice to ensure all student eligibility requirements are met. Once class has started, substitutions can no longer be made. Should an attendee need to cancel their registration, we require written notice at least ten (10) days prior to the start of class. Within ten (10) days of the class start date, a credit for a future class will be provided. Refunds are made upon written request only for registrations cancelled at least ten (10) days prior to the class start date. If a student fails to attend class, the full tuition is due and there is no credit available to transfer or refund.
Course Postponements
Essential Assets Group will make every effort to run a scheduled class, however sometimes it is necessary to change a course location or the course dates. Should this happen, we will give the registered student as much notice of the change as possible. If the course was postponed by Essential Assets Group, we will coordinate with the student affected by the change to transfer the student to a future course delivery convenient for them. Should a convenient location or session dates not be available, a written request for a refund will be honored.
Student Nondiscrimination Policy
Essential Assets Group promotes an environment free of discrimination and harassment. Essential Assets Group prohibits discrimination and harassment against any student, employee, community member, or visitor on the basis of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender, gender identity and expression, including transgender identity, genetics, veteran status, and any other characteristic protected under applicable federal or state low, herein called "protected categories". Essential Assets Group expects all employees, contractors, students, community members, visitors, etc to join with and uphold this commitment. Should reasonable accommodations for students with disabilities be required, students must provide written notice at least seven (7) days prior to the start of class.
Code of Conduct
Students attending Essential Assets Group training programs are expected to act in a professional manner to facility staff, instructors, and other students at all times. Likewise all facility staff and instructors are expected to act in a professional manner at all times.
Security
All course participants agree to abide by the security measures in effect at the specified course delivery location for the safety of all parties.
Intellectual Property
Clients and students agree and acknowledge that Essential Assets Group's training materials are protected by U.S. and international copyright laws. And, therefore, cannot be reproduced, distributed, have derivative works created, or publicly display such materials. Additionally, each student agrees to not use the company's training materials, including but not limited to the concepts and ideas expressed in the training, to create a competing product or service.
Certificate of Course Completion
Students completing the course will receive a Certificate of Course Completion and access to any relevant post-course materials, as applicable.
Satisfaction Guarantee
Essential Assets Group is committed to our client's satisfaction. If you are not satisfied that we delivered what was promised, let us know as soon as possible so we can make it right.
Any questions on our Terms & Conditions can be asked or submitted by calling +1 (571) 418-8570 or via email to Service@EssentialAssetsGroup.com.